{"id":173,"date":"2023-08-13T08:55:00","date_gmt":"2023-08-13T08:55:00","guid":{"rendered":"https:\/\/amd.utm.my\/amacs\/?page_id=173"},"modified":"2024-01-18T03:45:28","modified_gmt":"2024-01-18T03:45:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/amd.utm.my\/amacs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Blog” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#f6f7f8 50%|#ffffff 50%” background_color_gradient_start=”#f6f7f8″ background_color_gradient_start_position=”50%” background_color_gradient_end=”#ffffff” background_color_gradient_end_position=”50%” background_image=”https:\/\/amd.utm.my\/amacs\/wp-content\/uploads\/sites\/472\/2023\/08\/IMG_9049_50_51_tonemapped-copy-scaled-1.jpg” custom_padding=”||90px|||” filter_brightness=”130%” background_last_edited=”on|phone” background_color_gradient_stops_tablet=”#f6f7f8 75%|#ffffff 75%” background_color_gradient_stops_phone=”#f6f7f8 80%|#ffffff 80%” background_color_gradient_start_position_tablet=”75%” background_color_gradient_start_position_phone=”80%” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”Cabin||||||||” text_text_color=”rgba(85,101,112,0.8)” text_font_size=”34px” text_line_height=”1.8em” header_2_font=”Playfair Display|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”56px” header_2_line_height=”1.1em” header_3_font=”Poppins|700||||on|||” header_3_text_color=”#e09900″ header_3_font_size=”35px” header_3_letter_spacing=”3px” header_3_line_height=”1.4em” max_width=”500px” max_width_tablet=”90%” max_width_phone=”100%” max_width_last_edited=”off|desktop” custom_margin=”|0px|37px||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”44px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|tablet” header_3_text_shadow_style=”preset2″ header_3_text_shadow_horizontal_length=”-0.11em” header_3_text_shadow_vertical_length=”-0.03em” header_3_text_shadow_blur_strength=”0em” locked=”off” global_colors_info=”{}” header_2_2_font_size_phone=”32px” header_3_2_font_size_phone=”32px” header_4_2_font_size_phone=”32px” header_5_2_font_size_phone=”32px” header_6_2_font_size_phone=”32px” header_2_2_font_size_tablet=”44px” header_3_2_font_size_tablet=”44px” header_4_2_font_size_tablet=”44px” header_5_2_font_size_tablet=”44px” header_6_2_font_size_tablet=”44px” header_2_2_font_size_last_edited=”on|tablet” header_3_2_font_size_last_edited=”on|tablet” header_4_2_font_size_last_edited=”on|tablet” header_5_2_font_size_last_edited=”on|tablet” header_6_2_font_size_last_edited=”on|tablet”]<\/p>\n

Do you have a question?<\/p>\n<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” padding_top_1=”0px” padding_top_bottom_link_1=”false” padding_left_right_link_1=”false” admin_label=”Footer” _builder_version=”4.16″ background_color=”#000000″ width=”94%” width_last_edited=”off|phone” module_alignment=”right” custom_margin=”-40px||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Cabin||||||||” text_font_size=”16px” text_line_height=”1.8em” header_2_font=”Playfair Display|700|||||||” header_2_font_size=”56px” header_2_line_height=”1.1em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#e09900″ header_3_font_size=”13px” header_3_letter_spacing=”3px” header_3_line_height=”1.4em” background_layout=”dark” max_width=”500px” max_width_tablet=”90%” max_width_phone=”100%” max_width_last_edited=”off|desktop” custom_margin=”|0px|||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”44px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|tablet” locked=”off” global_colors_info=”{}” header_2_2_font_size_phone=”32px” header_3_2_font_size_phone=”32px” header_4_2_font_size_phone=”32px” header_5_2_font_size_phone=”32px” header_6_2_font_size_phone=”32px” header_2_2_font_size_tablet=”44px” header_3_2_font_size_tablet=”44px” header_4_2_font_size_tablet=”44px” header_5_2_font_size_tablet=”44px” header_6_2_font_size_tablet=”44px” header_2_2_font_size_last_edited=”on|tablet” header_3_2_font_size_last_edited=”on|tablet” header_4_2_font_size_last_edited=”on|tablet” header_5_2_font_size_last_edited=”on|tablet” header_6_2_font_size_last_edited=”on|tablet”]<\/p>\n

The F.A.Q.<\/h3>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/amd.utm.my\/contact-us\/” button_text=”contact us” button_alignment=”left” _builder_version=”4.16″ custom_button=”on” button_text_size=”13px” button_text_color=”#000000″ button_bg_color=”#ffffff” button_border_width=”2px” button_border_color=”#ffffff” button_border_radius=”57px” button_letter_spacing=”4px” button_font=”Cabin|600||on|||||” button_use_icon=”off” background_layout=”dark” custom_padding=”16px|24px|16px|24px|true|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”24px||24px||true|true” custom_padding_last_edited=”off|tablet” box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”2px” box_shadow_color=”#002d4c” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”on|desktop” box_shadow_spread__hover=”6px” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#d1d1d1″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Call Us” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffffff” image_icon_background_color=”#bd8f52″ icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.23.4″ header_font=”Cabin|700||on|||||” header_text_color=”#ffffff” header_font_size=”14px” header_letter_spacing=”4px” header_line_height=”1.4em” body_font=”Cabin|700|||||||” body_font_size=”16px” body_line_height=”1.3em” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” custom_margin=”||||false|false” hover_enabled=”0″ body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”off|desktop” border_radii_image=”on|100%|100%|100%|100%” use_circle=”on” circle_color=”#bd8f52″ locked=”off” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#2ea3f2″ image_icon_background_color__sticky=”#2ea3f2″ sticky_enabled=”0″ custom_padding=”|0px||||”]<\/p>\n

Undergraduate Unit: +607 – 533 5700 \/ 2287 \/ 4719 \/ 2217 \/ 2314<\/p>\n

\/ 2223 \/ 2310<\/p>\n

Postgraduate Unit (JB) : +6 07 \u2013 5537789\/37794
Postgraduate Unit (KL) : +6 03 \u2013 2180518<\/p>\n

Convocation Unit: +607 \u2013 533 3197 \/ 2236 \/ 2300 \/ 2182<\/p>\n

 <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Email Us” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffffff” image_icon_background_color=”#bd8f52″ icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.23.4″ header_font=”Cabin|700||on|||||” header_text_color=”#ffffff” header_font_size=”14px” header_letter_spacing=”4px” header_line_height=”1.4em” body_font=”Cabin|700|||||||” body_font_size=”16px” body_line_height=”1.3em” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” custom_margin=”||||false|false” hover_enabled=”0″ body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”off|desktop” border_radii_image=”on|100%|100%|100%|100%” use_circle=”on” circle_color=”#bd8f52″ locked=”off” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#2ea3f2″ image_icon_background_color__sticky=”#2ea3f2″ sticky_enabled=”0″]<\/p>\n

Undergraduate Academic Matters: amdug@utm.my
Postgraduate Academic Matters: amdpg@utm.my
Convocation Matters: konvo@utm.my<\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ background_color=”#d6d6d6″ background_enable_image=”off” min_height=”862px” custom_margin=”|||” custom_padding=”63px|0|63px|0px|true|false” filter_brightness=”110%” border_radii=”||15vw||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|300|||||||” header_2_font_size=”40px” header_2_line_height=”1.5em” header_3_font=”Playfair Display|700|||||||” header_3_text_color=”#000000″ header_3_font_size=”40px” background_enable_image=”off” background_size=”contain” max_width=”600px” custom_margin=”|||” custom_margin_tablet=”0px|50px||50px” custom_margin_last_edited=”off|desktop” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

General Questions<\/h3>\n

[\/et_pb_text][et_pb_accordion closed_toggle_background_color=”#ffffff” icon_color=”#e09900″ _builder_version=”4.16″ toggle_font=”Poppins|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.6em” body_font=”Lato|300|||||||” body_font_size=”16px” body_line_height=”2em” custom_margin=”|0px|||false|false” animation_style=”zoom” animation_direction=”top” animation_intensity_zoom=”10%” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How to login MyUTM Portal?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Please refer this manual guidelines\u00a0<\/span>MyUTM Portal.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What I need to do if I forgot MyUTM Portal password?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

You can emel to aduit@utm.my<\/a>\u00a0or click this link https:\/\/utmid.utm.my\/gk\/password-reset\/<\/a>\u00a0for password reset.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the normal office hour for AMD (UTM JB)?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Please refer to our Home Page<\/a> for Counter Service or refer to\u00a0Contact Us<\/a> for details contact information.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Playfair Display|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.5em” header_3_font=”Montserrat|300|||||||” background_enable_image=”off” background_size=”contain” background_position=”top_right” max_width=”702px” min_height=”42px” custom_margin=”|0px||0px|false|false” custom_margin_tablet=”0px|50px||50px” custom_margin_last_edited=”off|desktop” custom_padding=”1px||0px|0px|false|false” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

About Our Services<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#ffffff” open_toggle_background_color=”#2f8cff” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#2f8cff” icon_color=”#000000″ _builder_version=”4.23.4″ toggle_font=”Poppins||||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”Lato||||||||” body_text_color=”rgba(255,255,255,0.8)” body_line_height=”1.9em” body_link_text_color=”#000000″ body_link_letter_spacing=”1px” custom_margin=”||60px|0px|false|false” filter_hue_rotate=”191deg” filter_saturate=”143%” animation_style=”zoom” animation_direction=”top” animation_intensity_zoom=”10%” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Postponement of Convocation Ceremony 2020″ open=”off” _builder_version=”4.16″ global_colors_info=”{}” toggle_font=”Poppins||||||||”]<\/p>\n

Kindly refer to UTM Convocation Official Website<\/a> for further information.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How to register the course for Postgraduate Students?” _builder_version=”4.16″ global_colors_info=”{}” open=”on”]<\/p>\n

Please refer to\u00a0Postgraduate Registration Course.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How may I collect my Certificate and Academic Transcript?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

There are 3 methods to obtain your document as mention below:<\/p>\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0Self\u00a0collecting\u00a0the degree\/diploma & academic transcript at the counter
<\/strong>a)\u00a0\u00a0\u00a0\u00a0\u00a0Please present the receipt of returning convocation attire and also graduate\u2019s MyKad\/ Passport\/ Matric Card\u00a0(without MyKad\/ Passport\/ Matric Card: the degree\/diploma\u00a0& academic transcript will\u00a0not be issued to the graduate)<\/em><\/p>\n

2)\u00a0\u00a0\u00a0\u00a0\u00a0Representatives\u00a0collecting\u00a0the degree\/diploma & academic transcript at the counter
<\/strong>a)\u00a0\u00a0\u00a0\u00a0\u00a0Representatives need to bring\u00a0<\/span>Form K1<\/strong><\/a>
b)\u00a0\u00a0\u00a0\u00a0Representatives need to bring and hand in their MyKad\/Passport\u00a0to verify the consent given.<\/p>\n

3)\u00a0\u00a0\u00a0\u00a0\u00a0Mailing the degree\/diploma & academic transcript
<\/strong>a)\u00a0\u00a0\u00a0\u00a0\u00a0Please complete\u00a0<\/span>Form K2<\/strong><\/a>
b)\u00a0\u00a0\u00a0\u00a0The mailing fees of RM10.00 will be charged. Graduates need to pay through\u00a0<\/span>eCommerce UTM<\/a><\/strong>, choose relevant postage (Malaysia, Asean or Other Countries).\u00a0
c)\u00a0 \u00a0 \u00a0Return Form K2 & Postage Payment Receipt<\/strong>\u00a0<\/span>to Academic Management Division, Office of Deputy Vice Chancellor (Academic & International) at\u00a0<\/span>Ground Floor, Wing A, Block F54,\u00a0<\/span><\/strong>81310 Universiti Teknologi Malaysia, Johor Bahru.<\/strong><\/p>\n

Please visit\u00a0<\/strong>http:\/\/www.utm.my\/convocation\/scroll\/<\/strong><\/a>\u00a0for the guideline to\u00a0collect\u00a0your degree\/diploma\u00a0certificate\u00a0& academic transcript.<\/strong><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How to get the full information about convocation?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Please refer to the\u00a0<\/span>UTM Convocation Website.<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Do you have a question? The F.A.Q. Frequently Asked QuestionsUndergraduate Unit: +607 – 533 5700 \/ 2287 \/ 4719 \/ 2217 \/ 2314 \/ 2223 \/ 2310 Postgraduate Unit (JB) : +6 07 \u2013 5537789\/37794Postgraduate Unit (KL) : +6 03 \u2013 2180518 Convocation Unit: +607 \u2013 533 3197 \/ 2236 \/ 2300 \/ 2182  Undergraduate […]<\/p>\n","protected":false},"author":549,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-173","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/pages\/173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/users\/549"}],"replies":[{"embeddable":true,"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/comments?post=173"}],"version-history":[{"count":7,"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/pages\/173\/revisions"}],"predecessor-version":[{"id":239354,"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/pages\/173\/revisions\/239354"}],"wp:attachment":[{"href":"https:\/\/amd.utm.my\/amacs\/wp-json\/wp\/v2\/media?parent=173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}